LifeCare specialists are a rare breed.

When your goal is 100% member satisfaction, you need highly qualified individuals to get the job done.  LifeCare specialists have, at minimum, a Bachelor’s degree and up to eight years of professional experience in a relevant discipline such as child care, adoption, child development, education, gerontology, social work, and more. Plus, more than 20% of specialists have a Master’s degree in their respective field, or they are pursuing one.

‘Round the clock, personalized service

Our resource and referral model has evolved to become a member-focused coaching session that supports members across all benefits and resources available to them. With that in mind, our specialists are available day and night to:

• Assess members’ needs

• Review other employer-offered benefits that may apply

• Provide personalized one-on-one assistance

• Send educational materials within minutes of a member’s request

• Prescreen providers and generate detailed referrals with confirmed availability

• Discuss discounts to related services if available

• Follow-up until members’ needs are completely satisfied

A rigorous training and development process keeps specialists at their best

Every LifeCare specialist goes through an in-depth, 240-hour training program, which includes:

• Case in-takes, processes, and follow through

• Service excellence

• Other benefits programs that employers offer

• Managing employee needs

• Case management system

• Features and capabilities of the LifeCare web site

• Issues prevalent in their work/life area

• Cultural awareness and sensitivity